Client Services

Our expertise available at your convenience

When you need assistance, Client Services provides the first point of contact. We work closely with you to implement clinical programs, plan benefit designs, and support other pharmacy initiatives for your day-to-day and strategic business goals. Argus uses a multi-dimensional approach-all areas of Argus support Client Services. Our dedication and communication means we will proactively support your healthcare reform outcomes.

The right information for the right job...strategic support and day-to-day implementation

Constant communication ensures correct focus

Team meetings identify potential savings opportunities to improve your ROI by analyzing benefit design, therapeutic class statistics, benchmark reports, and cost-containment methods. In addition, Business Relationship Managers are geographically placed throughout the United States to manage complex business objectives and to be on-site at your location to assist in managing these projects on your behalf.

• Team reviews of each customer request determine the best method for achieving successful outcomes in meeting your Healthcare Reform needs
• Weekly conference calls and meetings are held at your request
• Quarterly meetings allow discussion of new service offerings and the strategic direction of your pharmacy program

How can we assist? You decide the frequency and depth of communication. We are here to support all of your pharmacy benefit needs.

Dedication

In Argus' experience, a team approach for Client Services is most beneficial for providing value and meeting customer expectations. Your team will consist of an Account Manager, Pharmacy Benefit Analyst, Eligibility Coordinator and DUR Specialist to support your day-to-day operation. Your team will also include a Business Relationship Manager, Clinical Consultant and Business Project Manager to support strategic initiatives facing your organization and the industry. Your team will also include an Executive Sponsor from Argus' senior team to support the overall vision of both organizations' business objectives.

Communication

Your team meets to review each customer request in order to determine the best methods for achieving successful outcomes. Your Account Manager conducts weekly conference calls with you and will meet with you monthly or every other month, depending on your needs, to build relationships, review your program, and work with you on various issues and projects. We are here at your convenience to offer our expertise in support of your healthcare outcomes.